Professional Summary
Strategic IT leader with 12+ years of experience in IT service management, cloud transformations, and cybersecurity. Proven track record in optimizing infrastructure, reducing costs, and leading high-performing teams. Certified in ITIL 4, COBIT2019, Google Cloud Digital Leader, and AWS Prctitioner.
Key Skills
IT Service Management
- ITIL 4 Expert
- ServiceNow Implementation
- Incident/Problem/Change Mgmt
Compliance Management
- ISMS
- ISO 27001 Certification
- ISO 9001 Certification
Leadership
- Team Building (20+ members)
- Vendor Negotiations
Professional Experience
IT Operation Compliance and Continuous Improvement
Indosat Ooredoo Hutchinson | 2020 - 2024
- Led IT Group Certification for ISO 27001:2022
- Improved system uptime from 99.2% to 99.95% through monitoring of the Change Management Procedures Implementation
- Implemented ITIL processes, reducing ticket resolution time by 35%
Senior Product Analys
Indosat Ooredoo | 2019 - 2020
- Ensured the product is delivered properly, both from a technical and user experience point of view
Certifications & Education
- Certifications: ITIL 4, COBIT 2019, Google Cloud Digital Leader, AWS Cloud Practitioner, LAC ISO 27001:2022
- Master in Business Management Trilogi University
- Bachelor's in Management Trilogi University